Complaints Procedure

Your experience matters to us. If something hasn’t gone right, let’s sort it out.

Your feedback is important to us

Carpatic Giveaways always aims to provide the highest possible standards of service. If you feel at any time that the service you have received is below the expected level, then we would like to hear from you. Please find details of our complaints procedure below.

How to contact us

You can contact us via the following methods:

• By email: admin@carpaticgiveaways.com
• By post: Carpatic Ltd, trading as Carpatic Giveaways. A company incorporated in England and Wales, company number 15493511. Registered office: Flat 28 Old Inn House, 2 Carshalton Road, Sutton, England, SM1 4RA.

Please provide as much information as possible about your complaint and what resolution you would like to be achieved.

If you need to escalate your complaint

In the unlikely event that you feel your complaint has not been resolved to your satisfaction, you can ask for your complaint to be escalated to a senior manager.

We aim to respond to escalated complaints within 10 working days from the date that you request the escalation.

All decisions are final and no further correspondence will be entered into once the Complaints Procedure has been completed.